Cancellation Policy

Introduction

At Binketshop, we aim to provide our customers with a smooth and reliable shopping experience. This Cancellation Policy outlines the rules and procedures for canceling orders placed on our platform. By using our platform, you agree to comply with the terms outlined below.

Cancellation by Customers

1. Before Shipping

   • Customers can cancel their orders anytime before the order has been shipped.

   • To cancel an order, log in to your account, navigate to the "My Orders" section, and select the order you wish to cancel.

   • A full refund will be issued for cancellations made before the shipping process begins.

2. After Shipping

   • Orders cannot be canceled once they have been shipped.

   • If you no longer wish to keep the order after shipment, you may request a return once the product is delivered, following our Return Policy.

3. Exceptions

   • Customized or made-to-order items cannot be canceled once the production process begins.

Cancellation by Binketshop

We reserve the right to cancel orders under the following circumstances:

1. Product Unavailability

   • If the requested product is out of stock or unavailable, we may cancel the order.

2. Delivery Limitations

   • If the delivery address is in an area that is outside our coverage or deemed unreachable by our delivery partners.

3. Unavoidable Circumstances

   • If unforeseen situations, such as natural disasters or operational challenges, prevent us from fulfilling the order.

4. Fraudulent or Suspicious Activity

   • Orders flagged for fraud or placed under suspicious circumstances may be canceled without prior notice.

Refunds for Canceled Orders

1. Customer-Initiated Cancellations

   • For cancellations made before shipping, a full refund will be processed.

   • Refunds will be issued to the original payment method within 7-10 business days.

2. Binketshop-Initiated Cancellations

   • If we cancel an order for reasons such as unavailability or delivery limitations, a full refund will be processed.

   • Refunds for prepaid orders will be issued to the original payment method within 7-10 business days.

Vendor Responsibility

• Vendors are responsible for ensuring accurate product listings and maintaining adequate stock levels.

• If an order is canceled due to vendor errors, such as product unavailability or incorrect listings, vendors will bear any associated costs, including refund processing fees.

Amendments to the Cancellation Policy

Binketshop reserves the right to update or modify this Cancellation Policy at any time. Changes will be communicated through our website, and the updated policy will apply to all transactions made after the effective date.

Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us:

• Email: binketshop@gmail.com

• Address: Saudi Arabia

By using our platform and placing orders, you agree to the terms outlined in this Cancellation Policy.